Customer Care

What does Customer Care mean to Bridging Finance Solutions Group Ltd ?

Bridging Finance Solutions Group Ltd applies the highest levels of service and integrity to each customer and to every bridging loan.

 

Our customers are important to us

- We strive to provide the highest levels of service.

- We work hard to give you a decision in principle within hours of our receipt of your application.

- If your application is successful, we will provide finance promptly with flexible repayment terms and no early redemption fees or onerous lock-ins - provided of course that you honour your contract with us.

- If something goes wrong, or if you get into difficulties with repayments, we will endeavour to work with you to find a mutually satisfactory solution.

- Regardless, we are committed to keep you (and your broker if applicable) informed.

-Our procedures are transparent and each application is assigned a designated case manager.

 

Our products

- Bridging Finance Solutions Group Ltd is a specialist short term finance lender for non regulated business purposes.

- Our aim is to provide you with the bridging loan that is right for you.

- If bridging finance is not the right solution for you, we will advise you accordingly.

 

Our documentation

- We promise to communicate with you clearly and to retain jargon to a minimum.

- Our documentation is constantly under review to make it is as simple to use and as easy to understand as possible within legal restraints.

 

Our fees

- All fees and charges are clearly laid out in the Loan Illustration at the outset and prior to any financial commitment.

- Bridging Finance Solutions Group Ltd encourage professional introducers to consider the nature of bridging finance and, in particular, to set their charges at a reasonable level, in the knowledge that they may also receive other fees in relation to the client's requirements. e.g. from a BTL or re-mortgage.

 

Complaints

- Where the Company are aware that an error has been made, we will not wait for a complaint before taking prompt and corrective action.

- In the event of receiving a complaint which is unable to be resolved on the same day, we will carry out a prompt investigation and provide a detailed response in writing no later than eight weeks from receipt.

- We are always seeking ways to improve the quality of our service and value your opinion.